Policy’s

Cancellations are accepted up to 24 hours before the scheduled service. Within 24 hours of the service, cancellations will be charged 50% of the original booking cost.

If we can fill your appointment at short notice you will receive a full refund, which will be credited to your account.

If you are late, you will be utilizing your allotted appointment time. You will be charged for the full scheduled service(s) of that original appointment but will therefore only receive a percentage of the service due to it overlapping another clients booking. 

Where we can accommodate the full service we will be more than happy to do so. 

From 1st July 2023 all services will require a 50% deposit at booking when using the online booking service. In salon bookings will be sent a deposit request via SMS within 7 days prior to your appointment.

All wedding bookings require £100 deposit when securing the date with us and extension bookings will be asked to pay the cost of hair upfront POA. 

We are committed to protecting the privacy and security of your personal information. All personal data will be collected and processed in accordance with data protection law. 

We comply with the General Data Protection Regulation ((EU 2016/679) (GDPR) and the Data Protection Act 2018 (DPA 2018) when handling personal data. 

Walk-in appointments are accepted where available and our phonelines are open during our opening hours (we try to answer but sometimes that can prove difficult with client bookings so please leave us a voicemail for us to call you back.) 

Online booking is available 24/7 to use at your convenience, we check these bookings when they come through so don‘t be shocked if we give you a quick call to slightly amend the booking, our stylists are just ensuring that you are booked for the correct service with the correct timings.

Please arrive to your appointment alone where possible and on time.  

Hang coats & spare bags on the coat stand on the landing area and then take a seat in reception when you will be shortly greeted.

A selection of magazines are available and please feel free to bring books, tablets/headphones etc. for your own entertainment. 

Flavored water is available for self serve on the desk and hot drinks are also provided.